Case Study: NTrust achieves 40% improvement in field staff utilization with Quixy

Quixy ensures 40% improvement in staff utilization at NTrust

NTrust, an India-wide insurer headquartered in Hyderabad offering solutions across Agriculture, Engineering, Aviation and Sea Ports, struggled with manual task assignment and no tracking for its dispersed field staff handling signups, renewals, collections and cold-lead follow-ups. These manual processes caused coordination delays, poor visibility and lower productivity, so NTrust engaged Quixy to find a better way to manage field operations.

Quixy implemented an automated task-allocation and tracking solution on its platform, enabling online task assignment, real-time access for field staff and live dashboards and reports for managers. As a result, Quixy helped NTrust gain real-time visibility, improve staff productivity and increase field staff utilization by 40% while reducing costs tied to manual allocation and tracking.

NTrust