Case Study: HMWSSB achieves digital, real-time inspections and consolidated CAN tracking with Quixy

HMWSSB - Customer Case Study

HMWSSB, which manages nearly 10 Lakh water and sewerage Customer Account Numbers (CANs), struggled with inspections and account tracking done manually in Excel and paper. That made it hard to validate up‑to‑date status, verify inspections, and get a 360° view of payments, arrears and inspection data—so HMWSSB engaged Quixy to digitalize the process using Quixy’s no‑code platform and automated inspection application.

Quixy built an automated inspection module in 15 days that lets inspectors capture payments, location, images, remarks and dates via a mobile app, consolidates CAN data, and auto‑generates reports for GM/DGM for real‑time oversight. The Quixy solution replaced tedious Excel workflows, reduced time and cost, improved data transparency and approval speed, and significantly cut paperwork for field staff.

HMWSSB