Case Study: Vocare achieves optimised urgent care and NHS 111 workforce scheduling with Quinyx

Vocare has chosen Quinyx as its urgent care WFM solution

Vocare, a leading national specialist provider of urgent care services serving more than nine million patients and employing over 2,400 staff, faced complex scheduling challenges across its Urgent Care and NHS 111 services. Vocare selected Quinyx as its cloud-based urgent care workforce management solution to address optimization and evolving contact-centre requirements.

Quinyx deployed a tailored workforce management platform to standardize and optimize rostering across Vocare’s national footprint, enabling better performance and more cost‑efficient delivery of services. By improving scheduling for over 2,400 staff and aligning shifts with NHS 111 demand, Quinyx supports measurable gains in operational efficiency and service delivery.

Vocare

John Harrison

Chief Executive