Case Study: Senzum achieves streamlined scheduling and payroll accuracy with Quinyx

Senzum - Customer Case Study

Senzum, one of Scandinavia’s leading contact centers with 140 employees across support, field and customer services, faced complexity from varied shifts, multiple collective agreements and time-consuming manual scheduling and payroll checks. To solve this, Senzum adopted Quinyx’s workforce management solution, including the Quinyx app, to gain better visibility and control over hours, rostering and compliance.

Quinyx centralized scheduling, time punching, leave requests and payroll quality assurance, replacing manual email requests and fragmented processes. The implementation made scheduling faster and more efficient, put almost all staff on the Quinyx app for clock-ins and requests, improved transparency and employee culture, and streamlined salary processing across Senzum’s operations.

Senzum

Henrik Tegelström

CEO