Case Study: Kendra Scott achieves 8.5% labor cost savings with Quinyx

Kendra Scott cuts labor costs by 8.5% with Quinyx

Kendra Scott faced increasing operational complexity as it rapidly scaled from 25 to hundreds of stores. Its decentralized, manual scheduling processes, managed on spreadsheets, were time-consuming for managers, created labor spend visibility issues, and led to late schedules that impacted employee experience. To address this, the retailer partnered with Quinyx for its AI-driven workforce management platform.

By implementing Quinyx, Kendra Scott centralized operations with AI-driven demand planning and granular skill mapping for specialized services. This solution slashed schedule creation time from hours to 15 minutes and enabled precise labor forecasting. The measurable result was an 8.5% reduction in total labor costs. Quinyx also contributed to an improved employee experience, supporting the company's recognition as a Most Loved Workplace.

Kendra Scott