Case Study: Indigo achieves smarter, data-driven labor planning with Quinyx

Indigo Books & Music Inc. turns to demand forecasting to boost their store experience

Indigo, Canada’s leading books and lifestyle retailer, needed a more intuitive workforce management system to replace a legacy setup that created tech debt, required heavy manual work, and lacked mobile functionality. To modernize labor planning and improve the store experience, Indigo turned to Quinyx and its mobile app for scheduling and workforce management.

Quinyx helped Indigo streamline shift management, reduce admin, and improve visibility into staffing and availability, with 93% of retail employees installed on the app and 99% logging in weekly. The impact included a drop in peak-period scheduling time from nearly a full day to about one hour, plus improved employee engagement, with Indigo’s “tools to do your job” survey score rising from 3.8 to 4.2 out of 5.

Indigo

Lisa Nordin

Senior Director of Operations & Profitability