Case Study: HMV achieves stronger employee engagement and more efficient scheduling with Quinyx

HMV improves employee relationships with WFM

HMV, the iconic retail brand with more than 1,200 employees across 120 stores and an online business, needed a better workforce management solution than its basic legacy rota system. The company struggled with manual scheduling, limited visibility across stores, and poor communication between head office and store colleagues, so it turned to Quinyx and its WFM platform.

Quinyx implemented a mobile app-based scheduling and communication system that let staff check shifts, swap shifts, request time off, and receive instant updates through Qmail. HMV rolled it out company-wide in 2018 and says it has saved a vast amount of scheduling time, improved efficiency across all stores, and significantly boosted employee engagement and internal communication.

HMV

Rupert Banning-Lover

Central Operations Manager