Case Study: Softorino reduces support ticket volume by 35% with Quidget AI

Softorino Reduced 35% of the Support Ticket Volume With Quidget

Softorino, an independent software company, needed a smarter way to handle their high volume of recurring support tickets for their desktop apps without overloading their small team. They sought a solution that could provide instant, helpful answers to users worldwide without disrupting their existing support tools or sounding robotic. They implemented an AI chatbot from Quidget to address this challenge.

Quidget's AI was integrated to handle first-touch support, resolving common questions and achieving an AI resolution goal of 30-40%. The solution resulted in a 35% reduction in escalated ticket volume, saving the support team hours each week. This allowed Softorino to maintain their workflow in Groove while offering 24/7 support and keeping all data private.

Softorino