Case Study: JJESIM achieves 24/7 traveler support and reduces inbox volume with Quidget AI

JJESIM Improved Traveler Support 24/7. With AI Help From Quidget

JJESIM, a Japan-based eSIM provider for travelers, faced the challenge of scaling their customer support to handle 800–1,000 monthly queries across multiple time zones. Their lean team of three needed a smarter way to instantly answer repetitive pre-purchase and troubleshooting questions, prevent lost conversions, and reduce their shared inbox load without sacrificing the quality of their customer experience.

They implemented an AI chatbot from Quidget, which was trained on their FAQs and product information. The Quidget solution automated responses to common queries, resolving 75% of all questions automatically. This resulted in a 40% reduction in inbox volume and an increased conversion rate at checkout, allowing JJESIM to provide effective 24/7 support to their global customers.

JJESIM