Case Study: Sorare Cuts Escalations by 30% with Quidget and Zendesk

How Sorare Reduced Escalations by 30% With AI Support From Quidget

Sorare, a fast-growing European startup in the gaming industry, faced a challenge managing a high volume of support queries from its user base without a dedicated support team. They needed a solution to instantly answer repetitive questions, free up their internal team for complex issues, and maintain a human-like customer experience. To address this, they turned to the vendor Quidget for its AI support service.

Quidget implemented an AI chatbot trained on Sorare's FAQs and integrated with their existing Zendesk workflow. This solution handled routine inquiries automatically, escalating only the most complex issues to the human team. As a result, Sorare saw escalated tickets drop by over 30%. The Quidget implementation provided always-on, multilingual support without requiring additional staff or disrupting their current processes.

Sorare