Case Study: Lotto.com cuts escalated support tickets by 40% with Quidget

How Lotto.com Boosts Customer Support Efficiency with Quidget

lotto.com, a digital lottery courier service, faced a growing volume of customer support requests. Their challenge was to provide instant answers to high-volume, repeat questions in order to free up their internal team to focus on more complex cases. They partnered with Quidget to implement an AI chatbot solution.

Quidget provided a chatbot trained on lotto.com's existing FAQs, which was deployed on their contact us page to handle first-touch support. This chatbot automatically escalated more complex inquiries to the existing Zendesk workflow. The solution led to a significant measurable impact: escalated tickets dropped by over 40%. The AI now handles simple questions instantly, providing 24/7 support, while the human team can dedicate more time to complex issues.

Lotto.com