Case Study: Novuskills supports customers 24/7 with Quickchat AI

Novuskills Uses Quickchat AI to Support Their Global Customer Base 24/7

Novuskills, an e-learning and EdTech company, faced a significant challenge in providing 24/7 multilingual customer support to its global audience. Their human-operated support was becoming expensive and struggled to keep up across different time zones. The company turned to Quickchat AI to find a solution to this problem.

Quickchat AI implemented a customizable AI agent that provided accurate, around-the-clock support in multiple languages. The solution, which featured a custom translations tool to protect brand terminology, led to a 98% customer satisfaction rate, increased lead conversions, and provided valuable insights into customer behavior for Novuskills.

Novuskills

Nicolás Lacayo

Customer Support Director