Case Study: Humm automates reporting and saves time with QuickBI

Humm would not go back to manual data movement

The customer, humm, a company specializing in human communications through customer service and B2B sales, faced a challenge of inefficient, manual reporting. Their process involved manually extracting numbers from their Intercom support application into Excel, which was time-consuming and took focus away from data analysis. They partnered with the vendor QuickBI to automate this reporting.

QuickBI implemented a solution that automatically pulls data from Intercom into a data warehouse, making it ready for analysis in their BI tool, Tableau. This automation freed up significant time for the humm team, allowing them to focus on analyzing data to develop their services and optimize resource allocation instead of manually compiling reports. The staff at humm reported that the solution was easy to implement and that working with QuickBI was highly effective.

humm

Kaisa Miettunen-Jokinen

Technology Manager