Case Study: Wireless Business Group achieves streamlined resource management and 90% client billing adjustments with Quickbase

Wireless Business Group Dials Up Results with Quick Base

The Wireless Business Group helps enterprises cut cellular costs—sometimes by as much as 60%—but as the company grew its resource‑intensive work (bill reviews, carrier interactions, device provisioning) outpaced spreadsheets and email. WBG needed reliable tracking of daily carrier and customer interactions and a way to accurately capture billable time and activities so billing and performance data would be trustworthy and usable.

WBG built a customizable resource‑management app on Quick Base, importing spreadsheet data to track every minute and interaction, generate client reports, and export detailed billing information. Within seven months they adjusted billing for about 90% of clients, reduced billing disputes, substantiated ROI with concrete savings data, and gained the operational visibility to sell their value more effectively.

Wireless Business Group

Sam Serianni

Co-founder Wireless Business Group