Case Study: Universal Men’s Clinic achieves HIPAA‑compliant, concierge-driven growth and operational efficiency with Quick Base

Universal Men’s Clinic Concierge Driven Medicine Powered by Quick Base

Universal Men’s Clinic (UMC) is a specialty concierge practice founded in 2011 that has grown to 13 clinics nationwide, focused on delivering no‑wait, highly personalized care. As the network expanded, leadership needed a way to efficiently manage operations, gain real‑time insights to maintain consistent high-quality service, and found that neither traditional EHRs nor slow custom coding solutions fit the bill.

UMC built a HIPAA‑compliant patient management system on Quick Base in six months, standardizing and automating intake, scheduling, billing, communications and reporting, and integrating with DocuSign and QuickBooks. The result: faster appointments and fewer calls, a holistic patient view for personalized care, leaner accounting (four people supporting 13 clinics), improved profitability, and secure, scalable operations that support ongoing growth.

Universal Men’s Clinic

Terry Harmon

CEO