Case Study: Georgia Department of Administrative Services achieves 50% faster application development and improved service delivery with Quickbase

QuickBase Streamlines Administrative Efficiency for the Department of Administrative Services

The Georgia Department of Administrative Services (DOAS) manages procurement, fleet, contract, customer and document services for state agencies amid rapid population growth and rising demand. DOAS struggled with inconsistent, time-consuming data tracking, slow customer response, antiquated systems, and limited IT resources while needing to meet e‑Government mandates.

DOAS adopted Quick Base’s hosted, customizable applications to centralize program data and workflows, giving permission-based access to users across agencies. The solution cut application development time by about 50%, improved collaboration and e‑Government compliance, delivered measurable metrics and faster issue resolution (including a 93% reduction in vendor protest resolution time), and increased user productivity and customer satisfaction.

Georgia Department of Administrative Services

Todd Cowan

CIO and Chairman