Case Study: KAYAK achieves global team coordination and faster customer-feedback management with Quickbase

QuickBase Helps Kayak Coordinate Global Teams and Manage Customer Feedback

Kayak.com, a fast-growing travel-search site, needed a way to coordinate dispersed teams in the U.S., Europe, India, and China, streamline dozens of daily customer-feedback messages, and do it all with minimal IT overhead. Traditional spreadsheets and heavyweight systems couldn't provide the speed, visibility, or ease of use required for real-time collaboration across internal and external partners.

By adopting Quick Base’s cloud platform, Kayak built and deployed custom applications in minutes to centralize project status, automate routing of customer messages, and enable secure 24/7 collaboration with outside developers. The result was real-time, distributed access to work and reporting, a comprehensive (patent-pending) feedback system, faster completion of more than 100 projects with external teams, and more efficient operations with better communication and open reporting.

KAYAK

Jim Giza

Director of Technology