Case Study: Orleans Parish Communication District achieves faster life‑saving emergency response and 90% less paperwork with Quickbase

New Orleans 911 Saves Lives with Quick Base

New Orleans 9‑1‑1 (Orleans Parish Communication District), a 24/7 dispatch hub of 16 support staff and 150 telecommunicators, faced unreliable manual scheduling, paper-based records, limited real-time visibility, and slow access to third‑party data—problems that risked staffing gaps and delayed emergency response during large events and everyday operations.

Using Quick Base, Director Tyrell Morris built a custom scheduling and operations app with a real‑time dashboard, automated alerts, Open API integrations, and an auto‑publishing daily offense log. The solution eliminated 90% of paper processes, cut hours from routine reports and workflows, enabled one‑button phone‑location lookups (about 10 minutes faster) that have helped save lives, and improved coordination across Police, Fire, and EMS.

Orleans Parish Communication District

Tyrell Morris

Executive Director