Case Study: Sage Payroll Services achieves 90% payroll automation and a 33% support efficiency boost with Quickbase

How Sage Payroll Services Transformed Its Business to Deliver for Customers

Sage Payroll Services, the payroll arm of Sage serving large and midsized companies worldwide, faced a sudden data and process crisis after the parent company acquired 22 businesses. Client, sales, and payroll information was trapped in disparate on‑premises and cloud systems, leaving leaders with poor visibility, inconsistent processes across companies, and mounting pressure to deliver timely payroll services to a growing customer base.

Sage implemented Quick Base to centralize data, replace GoldMine with an intuitive CRM, and build automated workflows and a sales automation app that bridge multiple Sage systems. The result: 90% of payroll requests are handled electronically, support reps process 33% more requests, key report generation time fell by 50%, and overall payroll performance, revenue visibility, and customer satisfaction significantly improved.

Sage

Joe Scola

Senior Director, Technical Operations and Training