Case Study: ISTA Solutions transforms ticket management with Quickbase AI

How ISTA Solutions Transformed Ticket Management with Quickbase and AI

ISTA Solutions needed a better way to manage IT tickets, including tracking overdue items, open tickets, and ownership more clearly. Using Quickbase, the team sought a more visual and efficient ticket management process, and also explored AI to help categorize incoming tickets.

With Quickbase’s OpenAI channel, ISTA Solutions automatically categorized IT tickets and improved accuracy in triage. The company reported that the AI was more accurate than users, and Quickbase’s native AI roadmap positions ISTA Solutions for even more streamlined, intelligent ticket management in the future.

ISTA Solutions

Sam Lange

Director of Innovation