Case Study: Agero cuts hold times and launches a mobile roadside-assistance app in one day with Intuit QuickBase

How Agero Built a Roadside Assistance App on Intuit QuickBase in Just One Day

Agero, the leading provider of vehicle and driver safety services covering about 75 million drivers, faced a business crisis during the January 2014 polar vortex when extreme weather drove call volumes to record highs. Leadership asked the team to quickly deliver a way for stranded drivers to request help without calling, while preserving fast response times, clear communication of wait times, and role-specific operational visibility.

The product team used Intuit QuickBase to build a mobile-friendly roadside assistance web app in a single day, adding features like a “locate me” button, automated mobile layouts, customer notifications, and role-based dashboards for call center staff. The app cut phone volume and hold times, maintained speed-to-dispatch parity with phone requests, provided real-time operational insights, and contributed to ongoing IT savings and faster problem-solving across the business.

Agero

Clay Nicolau

Senior Business Systems Analyst, Agero