Case Study: DishOut achieves faster shipping, $80,000 savings and 400 hours/year reclaimed with Quick Base Webhooks (Quickbase)

DishOut Drives Competitive Advantage with Quick Base

DishOut is a payment-processing provider that partners with universities, hotels and other merchants to deliver value-added transaction solutions and fast, responsive customer service. Faced with time-consuming shipping and tracking workflows, scattered help-desk email handling, and the need for greater speed and accuracy during peak periods, the company sought a way to eliminate manual tasks and improve operational responsiveness.

By using Quick Base Webhooks with Zapier to automate integrations, DishOut turned multi-step shipping and help-desk processes into single-button actions—generating FedEx/UPS labels, updating tracking numbers, printing labels/stickers, and consolidating email threads in seconds. The automation cut a daily two-hour burden to under 30 seconds per shipment, saved about 400 labor hours per year, avoided an estimated $80,000 in custom integration costs, and delivered faster onboarding and better customer service for a clear competitive advantage.

DishOut

Harrison Hersch

VP of Technology