Case Study: Direct Line Tele Response achieves automated operations and improved efficiency with Quickbase

Direct Line Tele Response Automates Operations with Quick Base

Direct Line Tele Response, a national inbound call and messaging center serving 800+ clients, needed to modernize operations to improve service quality, automate multi-step workflows, and reduce human error and data omissions across CRM, HR, and Help Desk functions.

The company implemented Quick Base as a unified operational platform and used Quick Base Automations and API integrations to create no-code triggers for ticketing, agent monitoring, QC record creation, and reporting. The result was faster issue resolution, elimination of time-consuming manual tasks, richer dashboards, freed-up customer care capacity, and the ability to rapidly build more automations for continuous improvement.

Direct Line Tele Response

Beth Devine

Director Of Sales and Marketing