Case Study: Cura Deuda achieves 2X support capacity and 80% reduction in resolution time with Quickbase

Cura Deuda Delivers Awesome Customer Service with QuickBase Sync

Cura Deuda, a fast‑growing debt relief agency in Mexico, needed to scale customer service as its client base expanded. Although it stored customer data in a central QuickBase app, reps had to manually log every call and email, which led to lost information and limited management visibility; integrating Zendesk for ticketing made sense, but a custom sync to QuickBase would have required technical skills or costly external help.

Using QuickBase Sync to connect Zendesk (and Gmail) with QuickBase—no coding required—Cura Deuda automated the capture of all customer interactions and linked tickets to customer records for real‑time reporting. The integration boosted customer satisfaction from 89% to 96%, doubled rep capacity, reduced average time to resolution by 80%, and eliminated lost or unreported interactions while enabling granular performance reporting.

Cura Deuda

Daniel Carvallo

Co-founder and Co-CEO