Case Study: SERVPRO Team Wilson achieves operational efficiency with Quickbase

Cleaning Up Gray Work With Quickbase: The SERVPRO® Team Wilson Story

SERVPRO Team Wilson, a professional cleanup and restoration business operating in Texas and Alabama, struggled with operational inefficiency as jobs involved complex coordination across insurance, claims, property details, and customer needs. Before Quickbase, the team relied on disconnected spreadsheets that made it hard to track job status, access data, and make clear decisions, creating “gray work” across departments.

Quickbase’s Dynamic Work Management platform replaced those static spreadsheets with a more centralized system, giving SERVPRO Team Wilson real-time visibility into fragmented data and streamlining operations. As a result, the company saved an average of a month’s worth of administrative work and improved access to critical information for owners, claims teams, and reconstruction crews.

Servpro

David Hyde

Director of Technology, Systems Development and Data Analytics