Case Study: SERVPRO achieves real-time operational visibility and saves a month of admin work with Quickbase

Cleaning Up Gray Work With Quickbase

SERVPRO® Team Wilson, part of Servpro, needed a better way to manage the complex, data-heavy workflows behind emergency restoration jobs. Relying on static spreadsheets made it hard to track job status, claims, insurance details, and team responsibilities, creating inefficiencies and “gray work” across the business. They turned to Quickbase’s Dynamic Work Management platform to bring all that fragmented information into one place.

Quickbase helped SERVPRO® Team Wilson build workflow apps, dashboards, and automated data collection for reconstruction and mitigation teams, giving them real-time visibility into bottlenecks and job progress. As a result, the team says Quickbase saves about a month’s worth of administrative work each year, reduces reliance on spreadsheets, and supports more than 50 apps across their tech stack.

Servpro

David Hyde

Director of Technology, Systems Development and Data Analytics