Case Study: Tokyo Metropolitan Government achieves smooth, crash-free vaccine booking with Queue-it

Tokyo Metropolitan Government launches vaccine booking site in 2-3 days with Queue-it

The Tokyo Metropolitan Government faced the challenge of managing extremely high demand for its COVID-19 vaccine booking site, with 300,000 individuals attempting to access it on its first day. They needed a solution from vendor Queue-it to keep their site online and ensure a fair user experience during these traffic surges without overloading their system.

Queue-it implemented its virtual waiting room on the booking site within just 2-3 days. This solution provided immediate results, successfully handling the traffic from 300,000 users and preventing system overload. The Tokyo Metropolitan Government utilized features like real-time monitoring and communication to manage the flow, and a director stated it is now "unthinkable to launch a booking site without Queue-it."

Tokyo Metropolitan Government