Case Study: Tickets.com prevents site overload during high-demand ticket sales with Queue-it

Tickets.com - Customer Case Study

Tickets.com, a ticketing provider serving multiple geographies including Canada, Europe, Australia, and Asia, needed to keep its website responsive during high-demand onsales such as UK Premier League Soccer matches. To address the risk of site overload during mass-interest ticket sales, Tickets.com used Queue-it’s virtual queue technology.

By implementing Queue-it, Tickets.com directed excess buyers into a virtual queue until site capacity was available, allowing users to see dynamic queue status and complete purchases smoothly as they moved through. The result was a more stable onsale process and effective website overload management for major ticket launches.

Tickets.com

Andy Perkins

Business Development Director EMEA