Case Study: Tickets for Fun achieves balanced high-demand onsales with Queue-it's virtual waiting room

Tickets for Fun - Customer Case Study

Tickets for Fun, the ticketing division of South America’s largest entertainment promoter Time 4 Fun (T4F), needed a way to handle massive spikes in demand during onsales for major concerts and festivals without making its website unresponsive or degrading the customer experience. To solve this challenge, the company turned to Queue-it and its virtual waiting room solution.

Queue-it’s virtual waiting room was implemented to control traffic into Tickets for Fun’s ticketing system, provide real-time queue updates, and redirect users into the site in a fair, orderly flow. The result was smoother high-volume ticket sales, an undisrupted experience for ticket buyers, and strong support for onsales reaching tens of thousands of end users, with Tickets for Fun reporting that Queue-it “has always worked perfectly” for its large events.

Tickets for Fun

Marcelo Martins

Operation and Production Director