Case Study: The Barbican achieves smooth, high-demand ticket releases with Queue-it

The Barbican manages 60,000 queued visitors for Hamlet ticket releases with Queue-it

The Barbican, Europe's largest multi-arts venue, faced the challenge of managing overwhelming online demand and maintaining website stability during the ticket release for its highly anticipated production of Hamlet. To ensure a fair process and a positive customer experience, the venue selected Queue-it's virtual waiting room solution.

Queue-it implemented a waiting room that effectively managed the traffic surge, keeping the Barbican's website operational even with over 60,000 customers in the queue. The solution resulted in a smooth and fair ticket sales process that sold out within seven hours. The Barbican reported high customer satisfaction, positive press, and social media feedback, with their IT manager highly recommending Queue-it for managing end-user overload.

The Barbican