Case Study: ThaiTicketMajor achieves crash-free K-pop onsales with Queue-it

ThaiTicketMajor controls 8 million ticket sales with Queue-it

ThaiTicketMajor, Thailand's leading ticketing service, faced a significant challenge during high-demand online sales for popular K-pop concerts. Their website infrastructure could not handle the massive spikes in traffic, causing the system to crash and creating a negative experience for fans. To address this, they turned to Queue-it for a solution.

Queue-it implemented its virtual waiting room to control traffic inflow to ThaiTicketMajor's platform. This solution managed the onsale by passing visitors back to the site in a controlled, first-in, first-out order at a rate the system could support. As a result, Queue-it eliminated website crashes during high traffic events and created a superior customer experience by providing fans with real-time updates on their wait time and place in line.

ThaiTicketMajor