Case Study: Sympla boosts conversions and cuts scaling costs with Queue-it

Sympla cuts scaling costs by 50% with Queue-it

Sympla, Brazil's largest ticketing company, faced significant challenges managing massive traffic spikes from major event ticket sales. These surges threatened to take their platform offline, risking the businesses of their 300,000 ticket sellers and creating unpredictable, costly infrastructure scaling needs. To gain control, they implemented a virtual waiting room solution from Queue-it.

By using Queue-it's virtual waiting room, Sympla eliminated downtime and created a controlled, reliable user experience. The solution resulted in a 50% reduction in scaling costs, ensured 100% uptime during onsales, and even improved conversion rates as users perceived queued events as more desirable. Queue-it provided Sympla with the confidence to handle traffic and expand into new global markets.

Sympla