Case Study: Swinburne University of Technology achieves seamless class registrations with Queue-it

Swinburne University of Technology avoids downtime for 3,700+ students with Queue-it

Swinburne University of Technology, an Australian university enrolling over 23,000 students, faced a recurring challenge where its website infrastructure would crash under the immense traffic load of annual class registrations. This resulted in system downtime and prevented students from enrolling. To solve this, the university turned to Queue-it's virtual waiting room service.

By implementing Queue-it's virtual waiting room, Swinburne was able to seamlessly manage the traffic surge, providing students with a fair and transparent online experience. The solution resulted in 100% website uptime during the 2018 registration event, with Queue-it managing over 24,000 users and placing 3,700 in the waiting room. This success led to significantly shorter wait times and positive feedback from students across social media channels.

Swinburne University of Technology