Case Study: SB Payment Service handles 5x traffic capacity with Queue-it

SB Payment Service handles 5x traffic capacity with Queue-it

SB Payment Service, a major payment provider within Japan's SoftBank Group, faced the challenge of handling massive, unpredictable traffic spikes from high-profile merchant events like fan club launches. These surges threatened to destabilize their entire on-premises payment platform, impacting reliability for all users. To control this extreme traffic without costly infrastructure scaling, they turned to Queue-it's virtual waiting room solution.

By implementing Queue-it's 24/7 Peak Protected waiting room, SB Payment Service gained the ability to manage traffic at the entry point. The solution allowed them to handle over five times their usual system capacity during peak events, ensuring a fair and smooth user experience. This approach saved them an estimated 80% compared to the ¥100 million cost of scaling their infrastructure, while also drastically improving customer satisfaction and reducing the operational burden on their team.

SB Payment Service