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Case Study: San Francisco Jazz achieves smooth new season onsales with Queue-it
A Queue-it Case Study
San Francisco Jazz keeps 300+ annual performances on sale smoothly with Queue-it
San Francisco Jazz (SFJAZZ) faced a significant challenge during high-demand ticket onsales for their new seasons, as their website and supporting systems were unable to handle the traffic volume. This led to site failures and a poor customer experience, with one onsale day being described as the worst in the company's history. To prevent this, they turned to vendor Queue-it to implement its virtual waiting room service to manage the overload.
By using Queue-it's platform, SFJAZZ was able to smoothly process their seasonal onsales by controlling website traffic. The solution provided a fair and informative purchase experience for customers and kept all of the organization's systems online. Queue-it's administrative console was also praised for being easy to use and providing all necessary information for quick decision-making during the sale, successfully preventing any further disastrous onsale days.
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