Case Study: San Francisco Jazz keeps ticket sales online and fair with Queue-it

San Francisco Jazz - Customer Case Study

SFJAZZ (San Francisco Jazz), the San Francisco organization dedicated to presenting jazz performances and music education, faced major website and systems strain during its high-demand seasonal ticket onsales. After a previous onsale went badly and disrupted online, phone, and box office channels, SFJAZZ needed a way to keep its systems online and provide a smooth purchase experience for fans. Queue-it’s online virtual waiting room was the solution used to help manage the surge.

By implementing Queue-it during its summer onsale, SFJAZZ smoothed traffic peaks so its infrastructure could handle demand more effectively. Queue-it helped SFJAZZ keep systems up, maintain a fair and organized customer experience, and avoid another outage during future season launches. The case study reports that the solution enabled successful high-demand onsales and was easy for staff to monitor and manage through the Queue-it platform.

San Francisco Jazz

Jesse Loesberg

San Francisco Jazz