Case Study: onPeak manages high-demand housing bookings with Queue-it

onPeak - Customer Case Study

onPeak, the leading hotel booking solution for the events industry, needed a way to manage an expected surge of traffic when Penny Arcade’s PAX South gaming tradeshow opened attendee housing bookings. To keep the process fair and calm for users, onPeak worked with Queue-it and its virtual waiting room solution to control the spike in demand.

Using Queue-it’s customizable queueing tools and support, onPeak was able to smoothly regulate traffic to the housing booking system while maintaining steady performance and a better end-user experience. The opening went from a potentially stressful overload event to an orderly process, with onPeak praising Queue-it’s rock-solid implementation, responsive service, and positive impact on the booking launch.

OnPeak

Scott Tallarida

Executive Vice President & Chief Operating Officer