Case Study: Nap avoids website crashes during camp site booking spikes with Queue-it

Nap avoids booking site crashes in 1 month with Queue-it

Nap, the largest campsite search and reservation organization in Japan, faced website crashes and downtime due to overwhelming traffic spikes. These occurred every first of the month at midnight when bookings for three months ahead opened. Their initial solution of increasing server capacity was limited and ultimately failed. To maintain site performance, they sought a solution and turned to Queue-it for a virtual waiting room.

Queue-it provided a virtual waiting room that was integrated quickly without requiring changes to Nap's existing system. This solution effectively controlled user inflow, mitigated the burden on their infrastructure, and provided a smoother booking experience. The implementation was a cost-effective success, preventing crashes for their July 1st booking event and offering a more planned and efficient alternative to endlessly adding servers.

Nap