Case Study: Megatix achieves fair, reliable high-demand ticket onsales with Queue-it

Megatix processes 3M+ visitors with Queue-it

Megatix, an Asia-Pacific ticketing software provider, faced the challenge of managing extreme, unpredictable traffic during high-demand ticket onsales for their major event organizer clients. Their rapid growth and aggressive approach to innovation created significant risks of website crashes and unfair user experiences. To protect their infrastructure and reputation, they needed a robust solution, leading them to partner with Queue-it for its virtual waiting room service.

By implementing Queue-it's virtual waiting room, Megatix gained precise control over user inflow, ensuring a fair first-in, first-out process and preventing database overload. This solution provided peace of mind and allowed them to push their servers to maximum capacity safely. The results included maintaining 100% uptime across over 50 onsales, processing more than 3 million visitors through waiting rooms, and reducing support requests by 40% during high-volume sales. Queue-it's integration was seamless and its effectiveness was famously demonstrated during a successful onsale for the Beyond the Valley festival.

Megatix