Case Study: King’s College London achieves fair, reliable housing registration with Queue-it

King’s College London cuts support requests by 80% with Queue-it

King’s College London, a university with over 30,000 students, was struggling with housing registration each year when thousands of students tried to log in at the same time. Their residential management system crashed or slowed down under the surge, creating long wait times, frustrated students, and a huge spike in support calls during one of the most important touchpoints in the student journey. Queue-it’s virtual waiting room was brought in to help manage the peak demand.

With Queue-it, King’s College London directed the traffic spike into a waiting room and then released students into the booking system at a controlled rate, while also using real-time messaging and estimated wait times to keep students informed. The result was 100% uptime during registration, about 80% fewer support requests, and a smoother, fairer housing process without the cost of scaling infrastructure for one peak day a year.

King’s College London