Case Study: Kimmel Center for the Performing Arts improves high-demand ticket onsales with Queue-it

Kimmel Center reduces customer service phone queue during Seinfeld onsale with Queue-it

The Kimmel Center for the Performing Arts was looking for a solution to manage online traffic spikes during high-volume ticket onsales without having to redesign its infrastructure. Its challenge was to support its systems' capacity during these spikes while maintaining its mission as a world-class performing arts center. They turned to vendor Queue-it for its virtual waiting room service.

Queue-it provided a cloud-based platform that integrated with the Kimmel Center's existing Tessitura software. The solution managed traffic through features like a communication pane that displayed wait times, which significantly reduced the customer service phone queue during a high-demand onsale. The result was successful onsales that promoted customer trust and satisfaction. Queue-it provided a better experience for these high-demand events.

Kimmel Center for the Performing Arts