Case Study: Kimmel Center achieves smoother high-demand ticket onsales with Queue-it

Kimmel Center for the Performing Arts - Customer Case Study

Kimmel Center for the Performing Arts in Philadelphia uses Queue-it to help manage high-interest ticket onsales through its ticketing consortium, Ticket Philadelphia. Facing high-volume ticket sale peaks that can strain infrastructure and create a poor customer experience, the Kimmel Center needed a way to handle demand without overhauling its existing Tessitura-based system.

Queue-it’s virtual waiting room, integrated with Tessitura, smoothed traffic during onsales and helped the Kimmel Center avoid infrastructure redesign while improving patron experience. Queue-it SafetyNet enabled the queue only when demand exceeded thresholds, and real-time wait-time and return messaging improved communication; during a Seinfeld onsale, this also significantly reduced customer service phone queue volume.

Kimmel Center for the Performing Arts

Ezra Wiesner

Managing Director of IT