Case Study: Ingresso.com keeps Rock in Rio ticket sales online and smooth with Queue-it

Ingresso.com keeps Rock in Rio sales online with Queue-it as 1 million fans join the queue

Ingresso.com, a ticketing organization and the trusted partner for the massive Rock in Rio music festival, faced the challenge of managing overwhelming traffic peaks during ticket sales. These surges threatened to crash their site and disrupt the customer experience, especially due to issues with third-party payment processors. To control this unpredictable traffic and ensure reliability, they turned to the vendor Queue-it and its virtual waiting room solution.

Queue-it's solution gave Ingresso.com full control over the traffic, allowing them to sell tickets smoothly and reliably without their website going offline. The results were a dramatically improved sense of safety and control for their team. For the 2022 general release, Queue-it successfully managed over a million fans in the waiting room, enabling Ingresso.com to sell out almost all days and deliver on the massive demand.

Ingresso.com