Queue-it
90 Case Studies
Case Study: His Majesty’s Passport Office achieves 100% site reliability and rapid suspicious-traffic response with Queue-it
A Queue-it Case Study
His Majesty’s Passport Office achieves 100% site reliability with Queue-it
His Majesty’s Passport Office (HMPO), a major U.K. public service, faced significant challenges managing unpredictable and massive traffic surges to its online application system. These spikes, often driven by media coverage, threatened to crash the website, jeopardizing revenue, resources, and the department's reputation. HMPO needed a cost-effective and reliable solution to control traffic, ensure 100% site reliability, and maintain a positive customer experience during peak demand.
HMPO implemented Queue-it's virtual waiting room, integrated via the AWS Cloudfront Connector, to manage incoming traffic. The solution provided critical visibility into web traffic, allowing the team to quickly identify and block suspicious activity. Since implementation, HMPO has achieved zero outages, even while processing a record number of applications. Queue-it provided the stability and confidence to handle demand spikes, ensured a controlled customer journey, and delivered valuable data insights used across the organization.
View this case study…