Case Study: Five Guys avoids website crashes during online food rushes with Queue-it

Five Guys keeps online orders flowing with Queue-it during weekend peak traffic spikes

Five Guys, a fast casual restaurant chain, faced a major challenge when pandemic lockdowns forced its in-store foot traffic to move entirely online. This sudden surge overwhelmed their website, which was only designed to handle a small volume of online orders, leading to frequent crashes and downtime during peak sales periods. To address this, Five Guys turned to Queue-it for a tactical solution using its virtual waiting room service.

Queue-it implemented its virtual waiting room to manage the traffic peaks, which was set up and activated within a single day. The solution ran on 24/7 visitor peak protection, only engaging when website capacity was exceeded. This allowed Five Guys to maintain website stability, avoid losing sales, and provide a better customer experience during their long-term infrastructure transition. The team at Five Guys praised Queue-it for its rapid support and effective platform.

Five Guys