Case Study: Film Society of Lincoln Center smooths NY Film Festival ticket sales with Queue-it

Film Society of Lincoln Center - Customer Case Study

The Film Society of Lincoln Center, an independent constituent of Lincoln Center, needed a way to handle the surge in traffic for its New York Film Festival onsale without overwhelming its website, phones, or box office. After previous limited one-off coverage caused little control and support, the organization looked for a year-round virtual waiting room solution from Queue-it to keep the ticketing experience stable and provide clear communication to members and film fans.

Queue-it implemented its virtual waiting room to manage demand during the 54th New York Film Festival ticket onsale, keeping traffic under control and the website running smoothly. The solution enabled real-time updates and email notifications for waiting customers, improving communication and reducing disruption during high-traffic peaks. As a result, the Film Society of Lincoln Center was able to maintain a seamless purchasing experience while protecting its systems from overload.

Film Society of Lincoln Center

Matt D’Silva

Database Manager