Case Study: Education Authority prevents website crashes for online school admissions with Queue-it

Education Authority moves 70k school applications online with Queue-it

The Education Authority, which provides educational services to Northern Ireland, faced a challenge during its digital transformation of moving 70,000 annual school admissions applications online. This created a risk of its infrastructure being overwhelmed by approximately 30,000 parents trying to apply simultaneously as soon as the portal opened. To prevent downtime and ensure a smooth process, the Education Authority turned to Queue-it and its virtual waiting room solution.

Queue-it implemented its virtual waiting room to manage user traffic at key dates, which protected the Education Authority's infrastructure from being overwhelmed. This provided parents with a fair and transparent online experience while significantly reducing the number of calls to the admissions helpdesk. The solution ensured consistent website performance during peak traffic, successfully moving the important school application process online.

Education Authority