Case Study: CTTI achieves reliable digital public services with Queue-it

CTTI delivers reliable digital services for 7+ million citizens with Queue-it

CTTI, the Telecommunications and Information Technology Center for the Catalonian Government, faced the challenge of handling unprecedented, surging demand for its digital public services during the COVID-19 pandemic. Their systems were overwhelmed during critical registrations for economic relief and vaccinations, leading to service interruptions and citizen frustration. They needed a way to control user traffic to ensure reliable access without constant, costly scaling of their infrastructure.

CTTI implemented Queue-it's virtual waiting room to control user inflow and manage traffic peaks. The solution ensured 100% uptime, provided a fair and transparent experience for over 500 million visitors, and became a critical tool used across 10 government departments. Queue-it saved CTTI significant scaling costs and development resources, allowing them to deliver reliable digital services with confidence.