Case Study: Conestoga College improves course registration fairness and uptime with Queue-it

Conestoga College cuts support requests by 50% with Queue-it

Conestoga College, a Canadian polytechnic institution, faced significant performance issues with its legacy systems during high-traffic course registration periods. The simultaneous rush of thousands of students to view timetables and register for classes caused system slowdowns, frustrating students and hindering staff productivity. To address this challenge, they turned to the vendor Queue-it for a solution.

Queue-it implemented its virtual waiting room, specifically a Scheduled waiting room, to control and manage the flow of traffic to the college's portal. This solution ensured 100% uptime during registration, provided students with a fair and predictable queuing experience, and cut support requests by 50%. The implementation also successfully extended the life of Conestoga's legacy systems and boosted staff productivity.

Conestoga College