Case Study: Brighton Pride achieves smooth ticket onsales with Queue-it

Brighton Pride keeps 450,000 visitors moving with Queue-it

Brighton Pride, a major LGBTQ+ festival in the UK, faced significant website crashes and technical issues during high-demand ticket sales for its popular event, frustrating customers. After scaling up servers failed to solve the problem, they sought a solution and turned to vendor Queue-it to manage their onsale traffic peaks.

Queue-it implemented its virtual waiting room to redirect users during traffic surges, providing transparent queue information and email notifications. This solution prevented website crashes, created a fair ticket purchasing process, and resulted in high customer satisfaction. Due to these successful results, Brighton Pride continues to use Queue-it for its ticketing onsales.

Brighton Pride